What Our Customers Say
This Mack 3-Year Diamond Service contract for products under $4000 is a 3-year extended warranty designed to protect your new photographic investment. For the next three years, you'll get total protection for your new camera or lens, including timely repairs and stellar customer service.
What is Mack?
Mack is a leading repair facility in the tri-state area that has provided service for a wide range of equipment for over 60 years. Their repair facility is factory authorized for manufacturer warranty repairs, and their technicians are factory trained to repair your gear to manufacturer specifications.
What Does it Cover?
This warranty covers one digital camera body and one lens providing that both pieces of equipment are listed on the same sales receipt.
The Mack Diamond Warranty includes standard coverage as well as coverage for malfunctions due to accidental damage from handling (ADH). This includes malfunctions due to liquid damage that were the result of an accident. All types of accidental damage, including liquid damage, will be covered at the discretion of Mack Worldwide Warranty.- Impact Damage
- Manufacturer Defects
- Sand/Grit Damage
- Accidental Damage and Unintentional Abuse
- Mechanical Malfunctions
- Normal and Abnormal Wear and Tear
- Lemon Protection
- 2 Free CCD Cleaning for the life of the warranty (USA Only)
- 1 Free Video Head Cleaning Per Year for the Life of the Warranty (USA Only)
What is NOT covered?
- Intentional abuse, misuse or damaged beyond recognition
- Fire
- Lost
- Stolen
How do I register my Mack Warranty?
This service contract must be purchased within 30 days of purchasing the product you'd like to cover, and it starts the day of purchase.
You must register this Service Contract within thirty (30) days of purchase with Mack Camera by visiting their website at www.mackcam.com or by calling their toll free number 800-252-MACK (6225) or 973-467-2291.
pictureline is not responsible for registering the warranty for you.
How Do I Get Service?
In the event that your equipment requires any repair or service, you must visit www.mackcam.com to obtain a Repair Authorization Number and current shipping charges. If you have any questions please feel free to visit www.mackcam.com or call our toll free number 800-252-MACK (6225).
Limitations of Coverage
This limited service contract applies only to the products registered. This service contract will cover one digital camera body and one lens providing that both pieces of equipment are listed on the same sales receipt. This plan is void if the registered product exceeds the service contract price category. Such service, repair or adjustment of the equipment is assured the registered contract holder. It does not cover units whose serial number has been altered, defaced or removed. This service contract does not cover accessory flashes, additional accessory lenses, batteries, lens caps, filters, power adapter, digital media, DVD’s, tapes, software, remotes, docking stations, cables, firmware upgrades or additional accessories.
If a deal seems too good to be true, it probably is.
Products which are imported and sold other than by Authorized Dealers are referred to as "Gray Market" (or "parallel") products. Camera Wholesalers will never sell you illegitimate products.
Camera Wholesalers are authorized retailer for:
- Canon http://downloads.canon.com/dealer/canon-ad-06-04-20.pdf
- Nikon https://cdn-6.nikon-cdn.com/where-to-buy/nikon_img_auth_dealers.pdf
- Sony https://www.sony.com/retailers
- Leica https://us.leica-camera.com/Stores-Dealers/Leica-dealer-locator
- Fujifilm https://stagewww.fujifilmusa.com/shared/bin/AUTHORIZED_DEALER_LIST.pdf
- Olympus https://www.olympusamerica.com/cpg_section/AuthorizedDealers.pdf
- Tamron https://www2.tamron-usa.com/dealers.aspx?alpha=C
- Sigma https://www.sigmaphoto.com/where-to-buy-sigma
- Manfrotto https://www.manfrotto.com/us-en/find-a-store/
- GoPro https://gopro.com/en/us/store-locator
- And many more
Why are Gray Market products risky?
No branded Warranty
- Gray Market products may contain a limited warranty from the seller, but they are not covered by a Canon/Nikon etc. USA warranty.
Not eligible for repair service
- Not eligible for USA repair service by the relevant brand, even if you want to pay for it.
Non-genuine accessories
- May include counterfeit or third party accessories that could damage your equipment.
Missing user manuals
- User manuals are often missing, incomplete or photocopied, and they may even be in a foreign language.
Fake software
- The software included often is either copied or counterfeit.
May not be as expected
- Since Gray Market products were not designed for sale in the USA, they may not meet your expectations.
Wrong power cord
- May include an incorrect power cord or adapter not designated for use in the USA.
Not eligible for rebates
- Gray Market products are not eligible for USA promotions or instant rebates from the relevant brand.
Learn more on Nikon https://www.nikonusa.com/en/nikon-store/gray-market.page
Or Canon https://www.usa.canon.com/internet/portal/us/home/products/groups/gray-market
Payment & Security
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